Month: May 2016

The problem with Customer Advocacy: it addresses neither!

I used to think that the best way to get your customers talking about how great you are was to be, well, great! – give your customers something to talk about.  Be great is the sense of having a product that customers really value. This seems self-evident doesn’t it? The problem with this thought is that it is still framed in terms of the brand or product. It *sounds* like being customer focused, but is actually still product focused.  Your customer is the recipient of value, and the product solves the problem. Customers To see the full content, share this page by...

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The Dunning–Kruger Effect – Who knew?

I was introduced to the “Dunning-Kruger Effect” last night whilst listening to my first edition of a podcast called “This American Life”, as I listened to the story on the way to pick up my son from soccer training. This episode consisted of three separate stories supporting the notion of “The Defence of Ignorance” – the state in which we deliberately or unconcsiously act as if we are not aware of some information about our context. It’s kind of amusing to me that this observation was unknown To see the full content, share this page by clicking one of the buttons below...

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“Agile Documentation” is not an oxymoron

“Every team needs to leave footprints. Anyone who doesn’t document their work in a project, or actively participates in helping create a persistent record of the project, is a Project Asshole.” – Principle #6 of the “No Assholes Project Team” principles  Every team needs to leave “footprints”, or a persistent record of its work.  And yet this simple requirement causes so much grief, in both agile and traditional “plan-driven” projects.  This post covers the agile part, and we’ll look at traditional documentation in a future post. There’s nothing To see the full content, share this page by clicking one of the buttons below...

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How to Use the Project Action Principles

You’ve probably read the keystone article about the 5 Project Action Principles, and one or more of the pillar articles that describes each principle in more detail. If not then see the references at the end of this page. I’m assuming you are at this page because you are keen to understand how they work; to understand how you use them to improve your project management effectiveness.  This article describes in more practical terms how these all work together and how you can make them work for you. This is not a typical “How To” guide The 5 Project Action Principles are To see the full content, share this page by clicking one of the buttons below...

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