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There are few things in the world more frustrating than contacting a general support line or email address and getting a new person each time. Whether you’re calling about cell phone service, auto insurance, or software support, we’ve all experienced the familiar frustration of sitting in a support queue before. This is called the one-to-many…
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The post The Value of One-to-One Customer Support for SaaS appeared first on Sysomos Blog.
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There are few things in the world more frustrating than contacting a general support line or email address and getting a new person each

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