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“As a chief executive, never think of your business in terms of what you make and what you sell, you have to think about the deeper human need that you’re satisfying and always be open to other ways of doing that.” — Gary Hamel, US management thinker
“If you get caught up in saying, ‘well, this is how we deliver voice service’ or ‘this is how we deliver a financial service’, then you get held hostage by that old product paradigm, rather than saying, ‘no, there’s a completely different way of doing this if we’re willing to use new digital technologies’” — Vish NandlallTelstra chief technology officer
from http://exchange.telstra.com.au/2015/09/18/digital-transformation-question-survival/