Service Level Agreements, or Service Levels defined in contracts, typically define maximum delays between certain events in the procedural interaction between two enterprises. They are intended to create clarity and precision in the dealings between these two...
Foundations of Project Success
Project Team Charter – Pocket Edition
I've uploaded a simple signup form for use in your projects, should you wish to put the Nine Teaming Principles behind the "No Assholes" Project Team, into use on your project. You can find it here
New on SlideShare “Charter for a ‘No Assholes’ Project Team” Preso
Although I published all the detail on this blog last year, I've finally gotten around to distilling it down to presentation format, and it's now posted on SlideShare. Check out here
The problem with Customer Advocacy: it addresses neither!
I used to think that the best way to get your customers talking about how great you are was to be, well, great! - give your customers something to talk about. Be great is the sense of having a product that customers really value. This seems self-evident doesn't it?...
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Each week Adam writes about interesting and varied topics for Project Managers everywhere and curates useful articles, books and papers from other sources.